FAQ

Do you offer gift cards?

Yes, we offer digital gift cards that can be sent via email, or I can send the traditional “credit card” size, plastic gift cards. 

Are your garments pre-shrunk?

Yes, while I always recommend washing on cold and hanging to dry,  all of our apparel has been through a process that compacts the fibers tightly together. This means the garment will shrink less when put through the traditional washing and drying process, however, that doesn’t mean there won't be further shrinking. There will almost always be some additional (minimal) shrinking. ALWAYS wash in cold and hang dry if you want to eliminate any unwanted shrinking. 

What shipping services do you offer?

We can ship via USPS and UPS. 

If I live in Columbus, can I pick my order up?

Yes, I can do local pick-ups! 

Do you have a brick and mortar store?

No, not at this time, but for local customers, if you are interested in seeing any of my inventory before you order, we can make a plan to meet up! 

Do you make your own shirts?

I get most of my apparel from Bella & Canvas or Next Level. I design my own images or work with graphic designers to help inspire me. I then personally hand apply all designs to the apparel and use a heat press to ensure a the most professional looking finish. 

Can I order multiple items with the same imprint?

Yes, I love multiple orders! 

What are your customer service hours?

Monday-Sunday 7am-7pm! You can email me @ Kelch@premiumperceptions.com, call/text @ (614) 325-4876, Direct message me through the website or through Facebook/Instagram

What is your return policy?

Sorry, but custom items are not returnable. In stock apparel, if damaged, can be returned.

How do I care for my garments?

Wash inside out, cold water, and hang to dry. Do not use fabric softener. If its a must - just know it will over time peel or discolor the logo/graphic.

Do I get a price break on bulk orders?

Of course! We can discuss pricing based on how many items youd like to order.

Do you offer referral discounts?

Yes, the more people you send our way (& they purchase), the more of a discount you will get.

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